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Apollo Servicing Locations

If your scooter requires a repair, please first refer to the Limited Warranty Policy to check your limited warranty eligibility and review the process for contacting our team for repairs (for both covered and non-covered scooters). You can view all o

How can I get my scooter repaired?

We're sorry if you're having issues with your scooter. Rest assured we'll get this resolved as soon as possible! You can use our self-serve platform to get your scooter to us for servicing.

Scooter Repackaging - How to Repackage A Scooter for Repair

In sensitive cases, we may ask that you send your scooter to our Montreal HQ for repair, which requires repackaging your scooter. Below are our tips and requirements for scooter repackaging.   USING THE ORIGINAL BOX Each scooter comes in a cardboard

What is a Pre-Approved Repair Budget?

As of November 16th, 2023, we have introduced an updated version of our General Terms & Conditions, featuring a new section titled "Pre-Approved Budget for Repairs.". This section reads:. If your scooter requires repair, you can follow the steps outl

How can I get an update on my repair status?

If you have already brought or shipped your scooter in for repair, you can check your repair status by clicking on the link below!. Apollo Scooters Repair Updates. You will need your Repair Record ID in order for us to be able to find your repair in