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Scooter Repackaging - How to Repackage A Scooter for RepairUpdated 2 years ago

Please note this article is for REPAIRS shipping only. For RETURNS shipping, refer to this article.

In sensitive cases, we may ask that you send your scooter for repair which requires repackaging your scooter. Below are our tips and requirements for scooter repackaging.



Each scooter comes in a cardboard box with styrofoam inserts, which we ask that you keep for the duration of the warranty period. Your scooter may be double-boxed. Keeping the box will make it a cinch to send your scooter back to us for repairs if needed! If your scooter's box is not kept, you will have to obtain replacement packaging. Apollo sells boxes for $35USD/ $45CAD but quantities are limited and do not come with packing materials. So, if you discarded the original packaging and order a box from us you are expected to pack your scooter securely with packing material. (see sections below for more info.) 

If your scooter arrives at our repair centre damaged, you will be responsible for any additional repair costs. Please refer to our Limited Warranty Policy here for more information of repairs shipping. 

UPDATE: As of March 2021, all of our boxes have come labeled with a message saying "keep this box".

IMPORTANT: If you're reusing the original box, in order to avoid additional inspection by UPS on behalf of US Customs and Border, please make sure to do one of the following options:

Ensure that you ship with an over box, to cover any labelling of the original box, or, 

Manually remove the "Class 9 Diamond" from the box, which looks like this: 

By doing so, the shipment will be routed to the destination as planned without being held.



Third-party packaging can be procured for a fee from couriers and most hardware stores. Proper third-party packaging includes:

1. A sufficiently large cardboard box (do NOT tape multiple boxes together)

2. Adequate packing material in the box, such as the default styrofoam blocks, bubble wrap, packing peanuts, etc, to protect the scooter from damage during shipping.

Failure to package the scooter properly may result in serious damage to the scooter during shipping, and may also render the scooter unsafe to handle for the courier, our technicians, and you! Apollo's warranty will not cover any damage sustained to the scooter during shipping when packaged improperly, so please be sure to pack your scooter extremely well.



When supplies are available, you may have the option of purchasing a box directly from Apollo! Please note that we cannot guarantee the availability of this option due to limited supply. Replacement boxes cost $35 USD/ $45 CAD
For more information, reach out by Live Chat or email us directly at [email protected]

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