If you are experiencing a manufacturing defect within the first 10km or 30 days (errors out of the box), you can return the scooter for a new replacement scooter under Apollo’s free guarantee, subject to Apollo QC+ Service Terms and Conditions. If yo

If you are experiencing a manufacturing defect within the first 10km or 30 days (errors out of the box), you can return the scooter for a new replacement scooter under Apollo&#x2019;s free guarantee, subject to <a href="https://apolloscooters.co/pages/terms_conditions" rel="noopener noreferrer" target="_blank">Apollo QC+ Service Terms and Conditions</a>.If you need to submit a claim, you can do so by<a href="https://widget-hosts.mavenoid.com/apollo-qc-plus/" rel="noopener noreferrer" target="_blank">&#xA0;filling out this form.</a>After your claim is submitted, our team will review your claim within 24-48 hours. If your claim is approved, our team will create a shipping label for you free of charge. Once the courier has confirmed that the scooter has been shipped back to us, we will send you a replacement scooter of the same model, free of charge.&#xA0;<span data-slate-fragment="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" id="isPasted" style="white-space: pre;">The default resolution for accepted QC+ claims is replacement.<span data-slate-fragment="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" style="white-space: pre;">Refunds will only be offered if the same model of scooter is out of stock.<span data-slate-fragment="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" style="white-space: pre;">

How do I submit an Apollo QC+ Claim?

Apollo QC+ Service was launched on November 1st, 2022 and as of this date replaces the Apollo Protection Plan on all new orders as of this date. For orders placed before November 1st, 2022, please refer to the Apollo Protection Plan section. For defe

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Apollo QC+ Service was launched on November 1st, 2022 and as of this date replaces the Apollo Protection Plan on all new orders as of this date. For orders placed before November 1st, 2022, please refer to the Apollo Protection Plan section.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For defects that occur within the first 10km or within the first 30 days (errors out of the box), customers can return the scooter for a new replacement scooter under Apollo&#x2019;s free guarantee, subject to Apollo QC+ Service Terms and Conditions:<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">US: <a href="https://apolloscooters.co/pages/terms_conditions" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(49, 140, 231); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Apollo QC+ Service Terms and Conditions</a><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Canada: <a href="https://apolloscooters.ca/pages/terms_conditions" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(49, 140, 231); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s;" target="_blank">Apollo QC+ Service Terms and Conditions</a><p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your scooter faces a manufacturing defect after 30 days or 10km (whichever comes first), Apollo will not replace the scooter with a new unit. Apollo will service the scooter under our limited warranty if it is covered.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If it is determined that your scooter is covered under Apollo QC+ Service, you will first need to ship the defective scooter back to Apollo before we send your replacement scooter. We will create a shipping label for you free of charge and will ship your replacement as soon as it is confirmed that the defective scooter has been shipped back to us.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-slate-fragment="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" id="isPasted" style="white-space: pre;">The default resolution for accepted QC+ claims is replacement.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-slate-fragment="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" style="white-space: pre;">Refunds will only be offered if the same model of scooter is out of stock at the time of the claim.&#xA0;<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-slate-fragment="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" style="box-sizing: inherit; white-space: pre;"><span style="box-sizing: inherit; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none;">We require that you ship the scooter in the original box and packaging. If you do not have original packaging, your scooter will not be eligible for return. If you package the scooter incorrectly and it arrives damaged, your return will not be accepted. <p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">NOTE:&#xA0;Apollo QC+ Service includes all components of the scooter, with the exception of specific parts including tires and inner tubes.<p style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Apollo QC+ is part of the <a href="https://apollo-help-center.gorgias.help/en-US/12-month-limited-warranty-policy-24659" rel="noopener noreferrer" target="_blank">12 month limited warranty</a> and subject to the same&#xA0;<a href="https://apolloscooters.co/pages/terms_conditions" rel="noopener noreferrer" target="_blank">terms &amp; conditions outlined here.</a>

What is Apollo QC+ Service?

Submit a Support Request here and please state the following:
(1) Return Request
(2) Exisiting Order Questions
(3) Product Issues
(4) Protection Plan Claim

Please be sure to include all relevant information such as order number, email, mileage and photos of your scooter if applicable.

Self-Service

Apollo Help Center

Apollo QC+

Policies

Apollo+ Services

Price Guarantee

What is Apollo's Return/Cancellation Policy?

I want to cancel my order - how can I do it?

I don't like my scooter - can I return it and get a refund?

Can I exchange my scooter for another model?

Scooter Repackaging - How to Repackage Your Scooter for Return/Exchange Shipping

I need to return my scooter but I don't have the original box and packaging anymore

Return/Cancellation Policy for BOGO Scooter Offers

How to Return or Exchange Your Scooter

Returns & Cancellations

Limited Warranty Policy

Are flat tires/punctures covered under warranty?

If I resell my product, is the warranty transferable?

What is the Apollo Protection Plan?

Am I covered by the Apollo Warranty if I purchased my scooter from a wholesaler?

Legacy Warranty (December 2020 - November 2022)

What is the warranty for Open Box & Refurbished Models?

Limited Warranty Policies

What is Apollo Plus

What policy should I file a claim under?

What is Apollo Ship+ Service?

How to acquire Apollo Ship+ Service

How to submit an Apollo Ship+ claim

Apollo Ship+ Service Policies

Apollo Ship+ Service

Does Apollo Offer an Extended Warranty?

Extend Extended Warranty (After Nov 14, 2023)

XCover Go Extended Warranty (Before Nov 14, 2023)

Apollo Warranty+

Apollo Connect+ Policy

I downloaded the Apollo App but I should have a Connect+ Free Trial!

Apollo Connect+

Apollo Repair Center Storage Policy

Repair Centers

Where do you ship from?

How long does shipping take?

My address contains a P.O. Box, can I still have my order delivered?

I received a tracking number but it isn't valid/hasn't been scanned - what's going on?

My order hasn't shipped yet, can I still edit the order?

Where is my order? When is it shipping? Can I have an update on my order?

My order says shipped and I have a tracking number, but it says "waiting for pick-up", is this normal?

Can I change the shipping address after placing my order?

Can I pick my scooter up in-person?

Where does Apollo ship to?

Does Apollo ship to Canada?

Does Apollo ship to the USA?

Does Apollo ship to Europe?

Does Apollo ship to the United Kingdom?

Does Apollo ship to Australia?

Does Apollo ship to Hawaii?

Shipping FAQs

Where can I find my scooter's serial number?

Can I get a list of all the advanced settings?

Réglages/Paramètres De L'Ecran Trotinette

My brand new scooter (Apollo Air 2022/City 2022/City Pro 2022) doesn't move. What should I do?

Where can I install the Apollo Bag on my scooter?

Are Apollo scooters waterproof?

Can electric scooters be used in winter?

What is the difference between Mechanical and Hydraulic Brakes?

What size are the brake pads? Can I get brake pads from other sources?

Can I purchase a spare battery for extra mileage?

How do I change the units from metric/kilometres (km) to imperial/miles?

Do I Need a Fast Charger?

Why does my charger spark or have a popping sound when plugging it into the scooter?

What type of lubricant should I use on my scooter?

I found a loose grub screw in my Apollo Ghost box, where does it go?

What kind of throttle/display does Apollo use? What is the throttle/display's part number? (LCD Display Throttle)

How long do Apollo scooters last for?

Which toolkit is compatible with my scooter?

Is it a problem if I am over the max-load of the scooter I'd like to get?

Are Electric Scooters Legal?

What brand of hydraulic brakes do your scooters use? What type of hydraulic fluid do they use?

How do I turn on my Apollo Pro 2020 Ludo? Also, where is the display for it?

Can I ride my scooter in winter? Operating Temperature for Scooters

What's the difference between the Explore and the City?

What is the difference between Apollo and Zero Scooters?

Are mechanical brakes powerful enough for my scooter?

What kind of tires do Apollo scooters have?

What do voltage (V), wattage (W), and ampere hours (Ah) mean? Why are the watts in the motor and battery different?

Why would someone choose the Phantom over the Ghost (and vice versa)?

Are there injuries caused by driving Apollo scooters?

What is the Apollo Phantom V3 Upgrade Kit?

Which Apollo Scooter is best for bigger/heavier riders?

Which charger is compatible with my Ghost scooter?

Scooter FAQs

Apollo Servicing Locations

How can I get my scooter repaired?

Scooter Repackaging - How to Repackage A Scooter for Repair

What is a Pre-Approved Repair Budget?

How can I get an update on my repair status?

Servicing

Flat Tire Change Guide for Scooters with Inner Tubes

How to Change a Brake Disc (and fix stripped screws)

Electric Scooter Brake Handle Replacement

Hydraulic Brake Adjustment (Zoom Brakes)

Plug-and-Play Thumb Throttle Installation

How to Fix a Broken Kickstand on Your Apollo City/Explore Electric Scooter (Loose Kickstand Fix)

Apollo Light/City/Explore 2020-21 Kickstand Replacement

How to Fix a Loose Stem on Your Apollo Ghost or Pro

Folding & Unfolding the Apollo City/Explore Electric Scooter

Apollo Light Fender Removal/Replacement

Apollo Light 2020-21

Apollo City Fender Removal/Installation

Apollo City Tire/Tube Replacement Tutorial

Apollo City 2020-21

City 2022 Flat Tire Troubleshooting - Tire not holding air

How to adjust the drum brakes on the Apollo City/City Pro 2022

How to adjust the suspension on the Apollo City/City Pro 2022

Apollo City 2022

Apollo Explore Fender Removal/Installation

How To Replace the Stem Lights on the Apollo Explore

Apollo Explore Brake Adjustment Tutorial Video

Apollo Explore 2020-21

How do I adjust the suspension on the Ghost?

How to Replace the Charging Port on the Apollo Ghost

Brake Adjustment on the Apollo Ghost (Mechanical or Hydraulic Brakes)

How to Replace the Key Ignition on the Apollo Ghost

How to Replace the Kickstand on the Apollo Ghost

How to Change the Rear Motor on the Apollo Ghost

Apollo Ghost

Apollo Pro 2020 Rear Fender Removal/Replacement

Apollo Pro 2020

Brake Adjustment on the Apollo Phantom (Mechanical or Hydraulic Brakes)

Apollo Phantom: How to Replace the Charging Port

Apollo Phantom advanced settings list

How to Replace the Phantom Stem Bolt

Apollo Phantom

Repair Videos & Tutorials

Error Codes (Light, City 21', Explore, Pro 2020 & Ghost)

Error Codes (Apollo Air, Air Pro, City 2022)

Error Code list for QSS4 Display Display

Error 06 - (All scooters except Air, Air Pro & City 2022)

Error 07 (Apollo Light or City 2021)

Error 08 (Light, City 21, Explore, Pro 2020, Ghost)

Error 10 on QSS4 Display

Error Codes

My Apollo City 2022 has a flat out of the box- what should I do?

My charger light is green, but the battery level bar still says it's empty! Why is that?

I'm not getting enough range/mileage out of my scooter, what can I do? (Advanced Setting Adjustment for Apollo Light/City/Explore/Pro 2020-21, Ghost/Phantom)

My suspension is squeaking - what should I do?

I cannot fold or unfold my Apollo scooter, what's the issue?

My Apollo scooter is not reaching the advertised speed - how can I fix it?

I need to send in pictures/videos of my issue, but files are too large to attach! - How can I do this?

Je dois envoyer des photos/vidéos de mon problème, mais les fichiers sont trop volumineux pour être joints ! - Quoi faire?

Why are my brake lights flashing? - there's a red exclamation point on my display, and when I pull on throttle nothing happens!

My charging port is damaged (Light/City/Explore/Pro 2020-21 scooter won't turn on!) - How to fix?

Why is one of my motors is not working? (Ghost/Pro 2020/Phantom troubleshooting steps)

Why won't my key ignition turn on the scooter and why is the center key portion loose?

Why am I not reaching the advertised range/mileage? Troubleshooting for App-Enabled Apollo Scooters

Can I remove the battery from my scooter? (Battery reset/replacement guide)

Questions about the Phantom Stem Bolt

Apollo Phantom Voluntary Safety Recall (US ONLY)

Product Issue FAQs

Repair & Troubleshooting

Apollo General Maintenance Service Packages

How to Perform Basic Maintenance on Your Apollo Scooter

How do I charge my scooter?

Tire Inflation and Deflation

Checking Your Tires

How do I store my scooter in the wintertime/off-season?

Spring Tune-Up On Your Apollo Scooter

How to Clean an Electric Scooter

How to adjust a drum brake

Flattening Grip Tape

How to adjust the drum brakes on the Apollo Air Pro 2021/Air 2022

I have a flat tire but the tire isn't damaged - what do I do?

Apollo City 2022 Maintenance Guide

Apollo Air 2022 Maintenance Guide

Apollo Phantom V3 Maintenance Guide

Apollo Ghost & Apollo Ghost 2022 Maintenance Guide

Maintenance & Basic Care

Which scooters are compatible with the Apollo App?

How to install the Apollo App on your smartphone/device

How do I set up the App with my Apollo Scooter?

Why is Bluetooth not connecting?

What to do if I can't find their serial number to set up the Apollo App with my scooter?