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How do I submit an Apollo QC+ Claim?Updated a year ago

If you are experiencing a manufacturing defect within the first 10km or 30 days (errors out of the box), you can return the scooter for a new replacement scooter under Apollo’s free guarantee, subject to Apollo QC+ Service Terms and Conditions.

If you need to submit a claim, you can do so by filling out this form.

After your claim is submitted, our team will review your claim within 24-48 hours. If your claim is approved, our team will create a shipping label for you free of charge. Once the courier has confirmed that the scooter has been shipped back to us, we will send you a replacement scooter of the same model, free of charge. 

The default resolution for accepted QC+ claims is replacement.

Refunds will only be offered if the same model of scooter is out of stock.

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