Submit a Support Request here and please state the following:
(1) Return Request
(2) Exisiting Order Questions
(3) Product Issues
(4) Protection Plan Claim

Please be sure to include all relevant information such as order number, email, mileage and photos of your scooter if applicable.

Self-Service

Apollo Help Center

To complete the <a href="https://apollo-help-center.gorgias.help/en-US/how-do-i-set-up-the-app-with-my-apollo-scooter-37474" rel="noopener noreferrer" target="_blank">set up process</a> of the Apollo App, &#xA0;y<span data-slate-fragment="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" id="isPasted" style="white-space: pre; font-size: 14px;">ou will need to enter your scooter&apos;s serial number found under the outside of the deck of your scooter.&#xA0;<span data-slate-fragment="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" style="white-space: pre; font-size: 14px;">It will need to be entered with respect to a specific letter order for the app to adapt to the model&apos;s battery and speed.&#xA0; <span data-slate-fragment="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" style="white-space: pre; font-size: 14px;">For example, here is how the Serial number should start for the following models: Air= Air XXX Air Pro = AirPro XXX<span data-slate-fragment="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" style="white-space: pre; font-size: 14px;">If you cannot locate the serial number on your scooter,&#xA0;<span data-slate-fragment="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" style="white-space: pre; font-size: 14px;">please reach out to our customer support team by Live Chat on our website or by email at <a href="mailto:support@apolloscooters.co">support@apolloscooters.co</a>&#xA0;<span data-slate-fragment="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" style="white-space: pre; font-size: 14px;">and an A-Team agent will help you out! Consult this article to see which scooters are compatible with the app:&#xA0;<span id="isPasted" style="color: rgb(29, 54, 92); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">https://apollo-help-center.gorgias.help/en-US/which-scooters-are-compatible-with-the-apollo-app-37475

To complete the set up process of the Apollo App,  you will need to enter your scooter's serial number found under the outside of the deck of your scooter. It will need to be entered with respect to a specific letter order for the app to adapt to the

What to do if I can't find their serial number to set up the Apollo App with my scooter?

Apollo App

Price Guarantee

What is Apollo's Return/Cancellation Policy?

I want to cancel my order - how can I do it?

I don't like my scooter - can I return it and get a refund?

Can I exchange my scooter for another model?

Scooter Repackaging - How to Repackage Your Scooter for Return/Exchange Shipping

I need to return my scooter but I don't have the original box and packaging anymore

Return/Cancellation Policy for BOGO Scooter Offers

Returns & Cancellations

Limited Warranty Policy

Are flat tires/punctures covered under warranty?

If I resell my product, is the warranty transferrable?

What is the Apollo Protection Plan?

Am I covered by the Apollo Warranty if I purchased my scooter from a wholesaler?

Legacy Warranty (December 2020 - November 2022)

What is the warranty for Open Box & Refurbished Models?

Limited Warranty Policies

What is Apollo Plus

What policy should I file a claim under?

What is Apollo Ship+ Service?

How to acquire Apollo Ship+ Service

How to submit an Apollo Ship+ claim

Apollo Ship+ Service Policies

Apollo Ship+ Service

Does Apollo Offer an Extended Warranty?

Extend Extended Warranty (After Nov 14, 2023)

XCover Go Extended Warranty (Before Nov 14, 2023)

Apollo Warranty+

How do I submit an Apollo QC+ Claim?

What is Apollo QC+ Service?

Apollo QC+

Apollo+ Services

Apollo Repair Center Storage Policy

Repair Centers

Policies

Where do you ship from?

How long does shipping take?

My address contains a P.O. Box, can I still have my order delivered?

I received a tracking number but it isn't valid/hasn't been scanned - what's going on?

My order hasn't shipped yet, can I still edit the order?

Where is my order? When is it shipping? Can I have an update on my order?

My order says shipped and I have a tracking number, but it says "waiting for pick-up", is this normal?

Can I change the shipping address after placing my order?

Can I pick my scooter up in-person?

Where does Apollo ship to?

Does Apollo ship to Canada?

Does Apollo ship to the USA?

Does Apollo ship to Europe?

Does Apollo ship to the United Kingdom?

Does Apollo ship to Australia?

Does Apollo ship to Hawaii?

Shipping FAQs

Which scooter is right for me?

What is included with the purchase of an Apollo Scooter?

I want to sell your scooters at my store - what should I do?

How can I get spare parts not listed on the website?

Can I bring my scooter on public transit (e.g. bus or train)?

How old do I need to be to ride an electric scooter?

Why was the toolkit removed from my order?

When will the Mercane Widewheel Pro be back in stock again?

Promotional/Coupon Code Troubleshooting

How To See What's Currently In Stock

When will my pre-order ship?

My promo/preorder/referral code doesn't work!

Open Box & Refurbished Models

Apollo Test Drive Locations

Pre-Order Scooters

Availability & Pre-Orders

Do we offer financing?

What payment methods do we accept?

What currency are our prices in?

How can I finance a scooter in the US?

How can I finance a scooter in Canada?

Cannot process payment: Card declined/Zip Code does not match

I purchased a scooter, and now there's a sale, can I redeem the sale offer?

Payment/Financing

Buying FAQs

Where can I find my scooter's serial number?

Can I get a list of all the advanced settings?

Réglages/Paramètres De L'Ecran Trotinette

My brand new scooter (Apollo Air 2022/City 2022/City Pro 2022) doesn't move. What should I do?

Where can I install the Apollo Bag on my scooter?

Are Apollo scooters waterproof?

Can electric scooters be used in winter?

What is the difference between Mechanical and Hydraulic Brakes?

What size are the brake pads? Can I get brake pads from other sources?

Can I purchase a spare battery for extra mileage?

How do I change the units from metric/kilometres (km) to imperial/miles?

Do I Need a Fast Charger?

Why does my charger spark or have a popping sound when plugging it into the scooter?

What type of lubricant should I use on my scooter?

I found a loose grub screw in my Apollo Ghost box, where does it go?

What kind of throttle/display does Apollo use? What is the throttle/display's part number? (LCD Display Throttle)

How long do Apollo scooters last for?

Which toolkit is compatible with my scooter?

Is it a problem if I am over the max-load of the scooter I'd like to get?

Are Electric Scooters Legal?

What brand of hydraulic brakes do your scooters use? What type of hydraulic fluid do they use?

How do I turn on my Apollo Pro 2020 Ludo? Also, where is the display for it?

Can I ride my scooter in winter? Operating Temperature for Scooters

What's the difference between the Explore and the City?

What is the difference between Apollo and Zero Scooters?

Are mechanical brakes powerful enough for my scooter?

What kind of tires do Apollo scooters have?

What do voltage (V), wattage (W), and ampere hours (Ah) mean? Why are the watts in the motor and battery different?

Why would someone choose the Phantom over the Ghost (and vice versa)?

Are there injuries caused by driving Apollo scooters?

What is the Apollo Phantom V3 Upgrade Kit?

Which Apollo Scooter is best for bigger/heavier riders?

Scooter FAQs

Apollo Servicing Locations

How can I get my scooter repaired?

Scooter Repackaging - How to Repackage A Scooter for Repair

What is a Pre-Approved Repair Budget?

How can I get an update on my repair status?

Servicing

Flat Tire Change Guide for Scooters with Inner Tubes

How to Change a Brake Disc (and fix stripped screws)

Electric Scooter Brake Handle Replacement

Hydraulic Brake Adjustment (Zoom Brakes)

Plug-and-Play Thumb Throttle Installation

How to Fix a Broken Kickstand on Your Apollo City/Explore Electric Scooter (Loose Kickstand Fix)

Apollo Light/City/Explore 2020-21 Kickstand Replacement

How to Fix a Loose Stem on Your Apollo Ghost or Pro

Folding & Unfolding the Apollo City/Explore Electric Scooter

Apollo Light Fender Removal/Replacement

Apollo Light 2020-21

Apollo City Fender Removal/Installation

Apollo City Tire/Tube Replacement Tutorial

Apollo City 2020-21

City 2022 Flat Tire Troubleshooting - Tire not holding air

How to adjust the drum brakes on the Apollo City/City Pro 2022

How to adjust the suspension on the Apollo City/City Pro 2022

Apollo City 2022

Apollo Explore Fender Removal/Installation

How To Replace the Stem Lights on the Apollo Explore

Apollo Explore Brake Adjustment Tutorial Video

Apollo Explore 2020-21

How do I adjust the suspension on the Ghost?

Which charger is compatible with my Ghost scooter?

How to Replace the Charging Port on the Apollo Ghost

How to Adjust the Brakes on the Apollo Ghost

How to Replace the Key Ignition on the Apollo Ghost

How to Replace the Kickstand on the Apollo Ghost

How to Change the Rear Motor on the Apollo Ghost

Apollo Ghost

Apollo Pro 2020 Rear Fender Removal/Replacement

Apollo Pro 2020

Brake Adjustment on the Apollo Phantom (Mechanical Brakes)

Apollo Phantom: How to Replace the Charging Port

Apollo Phantom advanced settings list

How to Replace the Phantom Stem Bolt

Apollo Phantom

Repair Videos & Tutorials

Error Codes (Light, City 21', Explore, Pro 2020 & Ghost)

Error Codes (Apollo Air, Air Pro, City 2022)

Error Code list for QSS4 Display Display

Error 06 - (All scooters except Air, Air Pro & City 2022)

Error 07 (Apollo Light or City 2021)

Error 08 (Light, City 21, Explore, Pro 2020, Ghost)

Error 10 on QSS4 Display

Error Codes

My Apollo City 2022 has a flat out of the box- what should I do?

My charger light is green, but the battery level bar still says it's empty! Why is that?

I'm not getting enough range/mileage out of my scooter, what can I do? (Advanced Setting Adjustment for Apollo Light/City/Explore/Pro 2020-21, Ghost/Phantom)

My suspension is squeaking - what should I do?

I cannot fold or unfold my Apollo scooter, what's the issue?

My Apollo scooter is not reaching the advertised speed - how can I fix it?

I need to send in pictures/videos of my issue, but files are too large to attach! - How can I do this?

Je dois envoyer des photos/vidéos de mon problème, mais les fichiers sont trop volumineux pour être joints ! - Quoi faire?

Why are my brake lights flashing? - there's a red exclamation point on my display, and when I pull on throttle nothing happens!

My charging port is damaged (Light/City/Explore/Pro 2020-21 scooter won't turn on!) - How to fix?

Why is one of my motors is not working? (Ghost/Pro/Phantom troubleshooting steps)

Why won't my key ignition turn on the scooter and why is the center key portion loose?

Why am I not reaching the advertised range? I'm not getting enough range/mileage -  Troubleshooting for App-Enabled Apollo Scooters

What to do if I can't find their serial number to set up the Apollo App with my scooter?Updated a year ago