Connect + is Apollo’s connectivity service that is available on all our new IoT enabled models, like the Apollo Pro.

NOTE: As of January 20th, 2023, all customer who receive their Apollo Pro scooter will have access to Connect+ for a free trial period. Once the trial period is over, Connect+ will become a paid feature and you will be required to enter your payment information to access the features outlined in this policy.&#xA0;Connect + is a connectivity service provided by Apollo. It is available on all our new Internet of Things (IoT) enabled models, like the Apollo Pro.By subscribing to Connect+, customers can activate the SIM card located inside the IoT hardware module in the scooter and enable access to special features within the Apollo App:<ul data-ghq-card-content-type="list" data-slate-node="element" data-testid="editor-element-list"><li data-ghq-card-content-type="list-item" data-slate-node="element" data-testid="editor-element-list-item">24/7 (always-on) GPS tracking with 10m (30 ft) precision</li><li data-ghq-card-content-type="list-item" data-slate-node="element" data-testid="editor-element-list-item">Real-time notifications for any suspicious activity or movement of your scooter</li><li data-ghq-card-content-type="list-item" data-slate-node="element" data-testid="editor-element-list-item">Remote control of your scooter:</li><li><div data-testid="editor-element-list-nested"><ul data-ghq-card-content-type="list" data-slate-node="element" data-testid="editor-element-list"><li data-ghq-card-content-type="list-item" data-slate-node="element" data-testid="editor-element-list-item">Power on/off</li><li data-ghq-card-content-type="list-item" data-slate-node="element" data-testid="editor-element-list-item">Arming/disarming</li></ul></div></li><li data-ghq-card-content-type="list-item" data-slate-node="element" data-testid="editor-element-list-item">Flag a scooter as lost or stolen</li><li data-ghq-card-content-type="list-item" data-slate-node="element" data-testid="editor-element-list-item">Remote kill switch to make the scooter unusable if stolen</li></ul><h3 data-ghq-card-content-type="heading" data-slate-node="element" data-testid="editor-element-heading" id="connect-pricing">Connect+ Pricing</h3>Apollo offers monthly and annual payment plans for Connect+: <div data-ghq-card-content-type="table" data-slate-node="element" data-testid="editor-element-table"><table><tbody><tr data-ghq-card-content-type="tr" data-slate-node="element" data-testid="editor-element-tr"><td data-ghq-card-content-type="td" data-slate-node="element" data-testid="editor-element-td">1 month (billed monthly)</td><td data-ghq-card-content-type="td" data-slate-node="element" data-testid="editor-element-td">1 year (billed annually)</td></tr><tr data-ghq-card-content-type="tr" data-slate-node="element" data-testid="editor-element-tr"><td data-ghq-card-content-type="td" data-slate-node="element" data-testid="editor-element-td">$9.99 USD / month</td><td data-ghq-card-content-type="td" data-slate-node="element" data-testid="editor-element-td">$99.99 USD / year</td></tr></tbody></table></div> The prices listed above do not include taxes, transaction fees from your credit card, or VAT.<h3 data-ghq-card-content-type="heading" data-slate-node="element" data-testid="editor-element-heading" id="purchasing-connect">Purchasing Connect+</h3>Connect+ can be purchased during the initial set-up of your scooter, or at any point afterwards via the Apollo App.Apollo Scooters may collect billing and financial information necessary to process Customer&#x2019;s payment of the Product which may be obtained from payment service providers.We use Stripe as our payment gateway. By subscribing to Connect+, you are accepting&#xA0;<a data-ghq-card-content-type="link" data-slate-inline="true" data-slate-node="element" data-testid="editor-element-link" href="https://stripe.com/en-ca/legal/ssa" rel="noreferrer noopener" target="_blank">Stripe&#x2019;s Terms &amp; Conditions</a>.If your credit card is declined on your subscription renewal date, you will have 5 days to update your billing information. If, after 5 days, your credit card is declined again, your subscription will be cancelled and you will no longer have access to the Connect+ services.You are required to be connected through Bluetooth to your scooter during the purchasing process.<h3 data-ghq-card-content-type="heading" data-slate-node="element" data-testid="editor-element-heading" id="cancelling-connect">Cancelling Connect+</h3>If you choose to cancel Connect+ before your upcoming billing period, no partial refunds will be issued. Your subscription will not auto-renew, but you will have continued access to Connect+ features until the renewal date. Following the renewal date, Connect+ services will be discontinued, and your credit card will not be charged.When you cancel Connect+, the SIM card inside the IoT hardware module within the scooter will become deactivated. This means that neither you nor Apollo will be able to access the Connect+ features or remotely control the scooter.If you cancel your subscription but would like your Connect+ services to be terminated before the renewal date, you can&#xA0;<a data-ghq-card-content-type="link" data-slate-inline="true" data-slate-node="element" data-testid="editor-element-link" href="https://apollo-scooters-21603.mavenoidsite.com/en" rel="noreferrer noopener" target="_blank">start a Live Chat with our A-Team here</a>.Should you decide to subscribe again after cancellation, simply follow the initial sign-up process outlined above.<h3 data-ghq-card-content-type="heading" data-slate-node="element" data-testid="editor-element-heading" id="gps-tracking--data-hosting">GPS Tracking &amp; Data Hosting</h3>By subscribing to Connect+, you acknowledge that the Apollo App may track your scooter. Your scooter is equipped with a tracking device designed to send GPS positions and event notifications to Apollo. Apollo may collect your location and other Location Data through the Apollo App so that we are able to help you accurately locate your scooter and perform remote control actions. This activity may also occur in the background when the App is not being actively used.We work with a third-party data host to securely store customer location data. More details can be found in our&#xA0;<a data-ghq-card-content-type="link" data-slate-inline="true" data-slate-node="element" data-testid="editor-element-link" href="https://apolloscooters.ca/pages/privacy-policy" rel="noreferrer noopener" target="_blank">Privacy Policy</a>.<h3 data-ghq-card-content-type="heading" data-slate-node="element" data-testid="editor-element-heading" id="loss--theft-disclaimer">Loss &amp; Theft Disclaimer</h3>Connect+ is a subscription service that provides additional features for your scooter. It is not an insurance product and does not offer coverage or reimbursement for any loss or damage to the scooter.Customers are strongly advised to take appropriate measures to secure their scooters, such as using locks and parking in designated, well-lit areas. Apollo shall not be held responsible for any losses incurred due to the theft or loss of the scooter.Apollo does not provide assistance in locating, retrieving, or recovering stolen or lost scooters. Customers are encouraged to report such incidents to the relevant authorities and take appropriate action independently.<h3 data-ghq-card-content-type="heading" data-slate-node="element" data-testid="editor-element-heading" id="general-terms">General Terms</h3>You may not use another member&#x2019;s Account, permit anyone else to use your Account, or assign or otherwise transfer your Account to any other person or entity. You are solely responsible for the activity that occurs on Your Account, and You must keep Your Account password secure. You must notify Apollo Scooters immediately of any breach of security or unauthorized use of Your Account.By using our services and subscribing to Connect+, you acknowledge and agree to the terms outlined above. It is the customer&apos;s responsibility to review and understand these terms before purchasing Connect+.View the&#xA0;<a data-ghq-card-content-type="link" data-slate-inline="true" data-slate-node="element" data-testid="editor-element-link" href="https://apolloscooters.ca/pages/terms_conditions" rel="noreferrer noopener" target="_blank">full Connect+ Terms &amp; Conditions here</a>. <h2 data-ghq-card-content-type="p" data-slate-node="element" data-testid="next-editor-paragraph" id="faqs">FAQs&#xA0;</h2><ul><li>Which models is Connect+ compatible with?Connect+ is currently only available on our IoT-enabled model, the <a href="https://apolloscooters.ca/products/apollo-pro">Apollo Pro</a>.</li><li>Why don&#x2019;t I see the option to purchase Connect+ on the Apollo website?Connect+ is only available for purchase through the Apollo App. When you register your Apollo Pro on the Apollo App, you will have the option to purchase Connect+.</li><li>Can I log into my Connect+ account with multiple phones?<ul><li style="font-size: 16px;">No - in the next version of the app if you are the Owner of the scooter you can access with your Connect+ account. The second person who connects will not have access to the Connect+ features. One account is allowed per serial number.</li></ul></li><li>What if I sell my scooter?When selling your Apollo Scooter, please start a <a href="https://apollo-scooters-21603.mavenoidsite.com/en" rel="noopener noreferrer" target="_blank">Live Chat with our team here</a> or in the Smart Assistant. Our team will help you transfer ownership of your Apollo Pro to the new owner.&#xA0;The individual who purchased the scooter from you will become the Account Owner and will then be able to subscribe to Connect+ and access its features.</li><li>What is a Scooter Owner?The Scooter Owner is the first person to register the Apollo Pro within the Apollo App.This person will have the option to subscribe to Connect+ within the Apollo App</li><li>I connected my Apollo Pro but I don&#x2019;t see the option to subscribeConnect+ access and subscription are exclusive to the Scooter Owner, otherwise, the features and subscription options remain hidden.Connect+ features will not be accessible to any other users who connect to the scooter unless they are the Scooter Owner.</li></ul>

Apollo Connect+ Policy

If you purchased your Apollo Pro through our Indiegogo campaign or as a Pre-Order on the Apollo website, you are eligible for a 3 month free trial of Connect+. When you register on the Apollo App, you will be prompted to enter your credit card inform

If you purchased your Apollo Pro through our Indiegogo campaign or as a Pre-Order on the Apollo website, you are eligible for a 3 month free trial of Connect+.When you register on the Apollo App, you will be prompted to enter your credit card information, then your free trial will be activated. After the free trial period, if you don&#x2019;t cancel your subscription before, your credit card will be charged and your Connect+ account will remain active.If you cancel before your free trial period ends, your Connect+ services will be discontinued after the renewal date, and your credit card will not be charged.If you don&#x2019;t see the option to activate your Free Trial, please reach out to our A-Team at <a href="mailto:support@apolloscooters.co">support@apolloscooters.co</a> for assistance.

I downloaded the Apollo App but I should have a Connect+ Free Trial!

Submit a Support Request here and please state the following:
(1) Return Request
(2) Exisiting Order Questions
(3) Product Issues
(4) Protection Plan Claim

Please be sure to include all relevant information such as order number, email, mileage and photos of your scooter if applicable.

Self-Service

Apollo Help Center

Apollo Connect+

Policies

Apollo+ Services

Price Guarantee

What is Apollo's Return/Cancellation Policy?

I want to cancel my order - how can I do it?

I don't like my scooter - can I return it and get a refund?

Can I exchange my scooter for another model?

Scooter Repackaging - How to Repackage Your Scooter for Return/Exchange Shipping

I need to return my scooter but I don't have the original box and packaging anymore

Return/Cancellation Policy for BOGO Scooter Offers

How to Return or Exchange Your Scooter

Returns & Cancellations

Limited Warranty Policy

Are flat tires/punctures covered under warranty?

If I resell my product, is the warranty transferable?

What is the Apollo Protection Plan?

Am I covered by the Apollo Warranty if I purchased my scooter from a wholesaler?

Legacy Warranty (December 2020 - November 2022)

What is the warranty for Open Box & Refurbished Models?

Limited Warranty Policies

What is Apollo Plus

What policy should I file a claim under?

What is Apollo Ship+ Service?

How to acquire Apollo Ship+ Service

How to submit an Apollo Ship+ claim

Apollo Ship+ Service Policies

Apollo Ship+ Service

Does Apollo Offer an Extended Warranty?

Extend Extended Warranty (After Nov 14, 2023)

XCover Go Extended Warranty (Before Nov 14, 2023)

Apollo Warranty+

How do I submit an Apollo QC+ Claim?

What is Apollo QC+ Service?

Apollo QC+

Apollo Repair Center Storage Policy

Repair Centers

Where do you ship from?

How long does shipping take?

My address contains a P.O. Box, can I still have my order delivered?

I received a tracking number but it isn't valid/hasn't been scanned - what's going on?

My order hasn't shipped yet, can I still edit the order?

Where is my order? When is it shipping? Can I have an update on my order?

My order says shipped and I have a tracking number, but it says "waiting for pick-up", is this normal?

Can I change the shipping address after placing my order?

Can I pick my scooter up in-person?

Where does Apollo ship to?

Does Apollo ship to Canada?

Does Apollo ship to the USA?

Does Apollo ship to Europe?

Does Apollo ship to the United Kingdom?

Does Apollo ship to Australia?

Does Apollo ship to Hawaii?

Shipping FAQs

Where can I find my scooter's serial number?

Can I get a list of all the advanced settings?

Réglages/Paramètres De L'Ecran Trotinette

My brand new scooter (Apollo Air 2022/City 2022/City Pro 2022) doesn't move. What should I do?

Where can I install the Apollo Bag on my scooter?

Are Apollo scooters waterproof?

Can electric scooters be used in winter?

What is the difference between Mechanical and Hydraulic Brakes?

What size are the brake pads? Can I get brake pads from other sources?

Can I purchase a spare battery for extra mileage?

How do I change the units from metric/kilometres (km) to imperial/miles?

Do I Need a Fast Charger?

Why does my charger spark or have a popping sound when plugging it into the scooter?

What type of lubricant should I use on my scooter?

I found a loose grub screw in my Apollo Ghost box, where does it go?

What kind of throttle/display does Apollo use? What is the throttle/display's part number? (LCD Display Throttle)

How long do Apollo scooters last for?

Which toolkit is compatible with my scooter?

Is it a problem if I am over the max-load of the scooter I'd like to get?

Are Electric Scooters Legal?

What brand of hydraulic brakes do your scooters use? What type of hydraulic fluid do they use?

How do I turn on my Apollo Pro 2020 Ludo? Also, where is the display for it?

Can I ride my scooter in winter? Operating Temperature for Scooters

What's the difference between the Explore and the City?

What is the difference between Apollo and Zero Scooters?

Are mechanical brakes powerful enough for my scooter?

What kind of tires do Apollo scooters have?

What do voltage (V), wattage (W), and ampere hours (Ah) mean? Why are the watts in the motor and battery different?

Why would someone choose the Phantom over the Ghost (and vice versa)?

Are there injuries caused by driving Apollo scooters?

What is the Apollo Phantom V3 Upgrade Kit?

Which Apollo Scooter is best for bigger/heavier riders?

Which charger is compatible with my Ghost scooter?

Scooter FAQs

Apollo Servicing Locations

How can I get my scooter repaired?

Scooter Repackaging - How to Repackage A Scooter for Repair

What is a Pre-Approved Repair Budget?

How can I get an update on my repair status?

Servicing

Flat Tire Change Guide for Scooters with Inner Tubes

How to Change a Brake Disc (and fix stripped screws)

Electric Scooter Brake Handle Replacement

Hydraulic Brake Adjustment (Zoom Brakes)

Plug-and-Play Thumb Throttle Installation

How to Fix a Broken Kickstand on Your Apollo City/Explore Electric Scooter (Loose Kickstand Fix)

Apollo Light/City/Explore 2020-21 Kickstand Replacement

How to Fix a Loose Stem on Your Apollo Ghost or Pro

Folding & Unfolding the Apollo City/Explore Electric Scooter

Apollo Light Fender Removal/Replacement

Apollo Light 2020-21

Apollo City Fender Removal/Installation

Apollo City Tire/Tube Replacement Tutorial

Apollo City 2020-21

City 2022 Flat Tire Troubleshooting - Tire not holding air

How to adjust the drum brakes on the Apollo City/City Pro 2022

How to adjust the suspension on the Apollo City/City Pro 2022

Apollo City 2022

Apollo Explore Fender Removal/Installation

How To Replace the Stem Lights on the Apollo Explore

Apollo Explore Brake Adjustment Tutorial Video

Apollo Explore 2020-21

How do I adjust the suspension on the Ghost?

How to Replace the Charging Port on the Apollo Ghost

Brake Adjustment on the Apollo Ghost (Mechanical or Hydraulic Brakes)

How to Replace the Key Ignition on the Apollo Ghost

How to Replace the Kickstand on the Apollo Ghost

How to Change the Rear Motor on the Apollo Ghost

Apollo Ghost

Apollo Pro 2020 Rear Fender Removal/Replacement

Apollo Pro 2020

Brake Adjustment on the Apollo Phantom (Mechanical or Hydraulic Brakes)

Apollo Phantom: How to Replace the Charging Port

Apollo Phantom advanced settings list

How to Replace the Phantom Stem Bolt

Apollo Phantom

Repair Videos & Tutorials

Error Codes (Light, City 21', Explore, Pro 2020 & Ghost)

Error Codes (Apollo Air, Air Pro, City 2022)

Error Code list for QSS4 Display Display

Error 06 - (All scooters except Air, Air Pro & City 2022)

Error 07 (Apollo Light or City 2021)

Error 08 (Light, City 21, Explore, Pro 2020, Ghost)

Error 10 on QSS4 Display

Error Codes

My Apollo City 2022 has a flat out of the box- what should I do?

My charger light is green, but the battery level bar still says it's empty! Why is that?

I'm not getting enough range/mileage out of my scooter, what can I do? (Advanced Setting Adjustment for Apollo Light/City/Explore/Pro 2020-21, Ghost/Phantom)

My suspension is squeaking - what should I do?

I cannot fold or unfold my Apollo scooter, what's the issue?

My Apollo scooter is not reaching the advertised speed - how can I fix it?

I need to send in pictures/videos of my issue, but files are too large to attach! - How can I do this?

Je dois envoyer des photos/vidéos de mon problème, mais les fichiers sont trop volumineux pour être joints ! - Quoi faire?

Why are my brake lights flashing? - there's a red exclamation point on my display, and when I pull on throttle nothing happens!

My charging port is damaged (Light/City/Explore/Pro 2020-21 scooter won't turn on!) - How to fix?

Why is one of my motors is not working? (Ghost/Pro 2020/Phantom troubleshooting steps)

Why won't my key ignition turn on the scooter and why is the center key portion loose?

Why am I not reaching the advertised range/mileage? Troubleshooting for App-Enabled Apollo Scooters

Can I remove the battery from my scooter? (Battery reset/replacement guide)

Questions about the Phantom Stem Bolt

Apollo Phantom Voluntary Safety Recall (US ONLY)

Product Issue FAQs

Repair & Troubleshooting

Apollo General Maintenance Service Packages

How to Perform Basic Maintenance on Your Apollo Scooter

How do I charge my scooter?

Tire Inflation and Deflation

Checking Your Tires

How do I store my scooter in the wintertime/off-season?

Spring Tune-Up On Your Apollo Scooter

How to Clean an Electric Scooter

How to adjust a drum brake

Flattening Grip Tape

How to adjust the drum brakes on the Apollo Air Pro 2021/Air 2022

I have a flat tire but the tire isn't damaged - what do I do?

Apollo City 2022 Maintenance Guide

Apollo Air 2022 Maintenance Guide

Apollo Phantom V3 Maintenance Guide

Apollo Ghost & Apollo Ghost 2022 Maintenance Guide

Maintenance & Basic Care

Which scooters are compatible with the Apollo App?

How to install the Apollo App on your smartphone/device

How do I set up the App with my Apollo Scooter?

Why is Bluetooth not connecting?

What to do if I can't find their serial number to set up the Apollo App with my scooter?