Apollo Help Center logo
Apollo Help Center logo

All articles

Are flat tires/punctures covered under warranty?Updated 6 months ago

At Apollo Scooters, we understand the inconvenience and frustration that can arise from flat tires and punctures. While these issues aren't fully covered under our standard warranty due to the challenges in predicting their lifespan and protection, we've implemented the Apollo Protection Plan to provide a comprehensive solution.

Apollo Protection Plan:

Applicable only to orders placed before November 1, 2022, for a duration of 24 months.

Replacement parts are available at the cost of shipping, ensuring an affordable solution for our valued customers.

Benefit from up to two free replacement inner tubes or tires (or one of each) per month.

A nominal shipping fee of $20 USD/$25 CAD is required for each shipment.

For detailed insights into the Apollo Protection Plan, please visit here.

Limited Warranty:

For further information on our standard Limited Warranty, outlining the terms and conditions, please refer to our policy here.

Special Consideration for New Scooter Owners:

If you've just received your scooter and encounter a flat tire right out of the box, we understand the urgency. In such cases, we will waive the item and shipping fee for your replacement parts. Simply reach out to our dedicated customer service team for prompt assistance.

For any additional questions or concerns, our A-Team is ready to assist you. Feel free to contact us at [email protected].


Was this article helpful?
Yes
No