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Are flat tires/punctures covered under warranty?Updated a year ago

Flat tires and punctures are not wholly covered under our warranty as it can be hard to predict or guarantee any kind of lifespan or protection. However, you are covered and can still get replacement parts under our Apollo Protection Plan (only valid for orders placed before November 1, 2022 for a period of 24 months) for only the cost of shipping the items.

 

This Protection Plan allows you to get up to two replacement inner tubes or tires (or 1 of each) per month for free, and we only ask that you pay the shipping fee of $20USD/$25CAD. 

More information on the Protection Plan can be found here: https://apollo-help-center.gorgias.help/en-US/what-is-the-apollo-protection-plan-144941

For more information on our Limited Warranty, you can find the policy here:
https://apollo-help-center.gorgias.help/en-US/12-month-limited-warranty-policy-24659 


Of course, if you have just received your scooter and have a flat tire straight out of the box, we will waive the shipping fee for you. You can always reach out to our customer service team to help you out. 

For any additional questions, feel free to reach out to our A-Team at [email protected]

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