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Limited Warranty Policies

Limited Warranty Policy

This policy is valid as of November 1st, 2022. Our 12 month limited warranty ensures that owning a scooter is a smooth and easy process. In the event that issues do occur, we designed this policy to be generous and support our customers in getting th

Are flat tires/punctures covered under warranty?

At Apollo Scooters, we understand the inconvenience and frustration that can arise from flat tires and punctures. While these issues aren't fully covered under our standard warranty due to the challenges in predicting their lifespan and protection, w

If I resell my product, is the warranty transferable?

As per our warranty policy, we do not offer warranty transfers under any circumstance as of December 2020. Your scooter's Apollo warranty is considered to be void if the scooter is resold. You can read our Warranty policy in detail here: https://apol

What is the Apollo Protection Plan?

The Apollo Protection plan is being phased out as of November 1st, 2022. The Protection Plan will be honoured for customers who purchased before November 1st, 2022. Starting on November 1st, 2024 Apollo will no longer be accepting any more claims for

Am I covered by the Apollo Warranty if I purchased my scooter from a wholesaler?

If you purchased your Apollo Scooter from a wholesaler, retailer, or distributor, they are responsible to extend the warranty to your unit directly, and not Apollo. The following retailers are exceptions to this policy:. 1. BestBuy Canada: Please rea

Legacy Warranty (December 2020 - November 2022)

Our warranty coverage is split into two different components and depending on the scooter:. 12-month limited warranty coverage against manufacturing defects. 24-month Apollo protection plan for wear and tear. Together, the limited warranty and our pr

What is the warranty for Open Box & Refurbished Models?

Apollo offers a different warranty coverage period on Open Box and Refurbished models to ensure that we are able to provide spare parts for repair on our legacy models. Refer to the product page for confirmation of the warranty period for that specif