Why is one of my motors is not working? (Ghost/Pro 2020/Phantom troubleshooting steps)Updated 5 months ago

The following troubleshooting steps will help resolve issue with one motor not working. For your safety, be sure to elevate the scooter on a box, stand, or chair so that the wheels are not touching the ground for the following steps.

* Please note that the following troubleshooting steps only apply to scooter model, Ghost v1/v2, Pro/Ultra 2020 and Phantom v1/v2

1) Ensure that you're in dual motor mode

Before we bring out our warranty resources, we want to make sure the basics are covered! Elevate your scooter on a box, stand, or chair, turn the scooter on, and double-check that it's in dual motor mode. For the Ghost and Pro, this means that the red Single/Dual button should be pressed in, and for the Phantom, the display should read "Sport". Once you've verified that you're in dual motor mode and the issue is persisting, continue on to the next step.

2) Document the issue

Motors are generally covered under warranty for the first year of scooter ownership, and we may be able to provide parts on a case-by-case basis after the first year of coverage has expired. We ask for the following documentation for motor issues:

- A video of the scooter's motor, elevated on a box, stand, or chair, not functioning in either dual or single motor mode when the throttle is pressed

- A photo of the serial number on the side of the motor

- The original order number of the scooter & your name, to verify that the warranty term is active and that you are the original owner

This is the serial number for the motor specifically, not the entire scooter. We ask for this documentation both for our own records and to be able to file a claim for the motor with our manufacturer. Here is an example of the serial number on the motor:

3) Submit documentation

Once this documentation is assembled, please submit a request at [email protected], with both the video and photo for our engineering team to examine. We'll be in touch as soon as possible with next steps to get the issue resolved!

For any additional questions, feel free to reach out to our A-Team at [email protected]