Apollo Help Center logo
Apollo Help Center logo

All articles

What is the warranty for Open Box & Refurbished Models?Updated 17 days ago

Apollo offers a different warranty coverage period on Open Box and Refurbished models to ensure that we are able to provide spare parts for repair on our legacy models. 

Refer to the product page for confirmation of the warranty period for that specific scooter unit. 

The warranty that is offered on these models is as follows:  

A THREE (3) MONTH warranty on Discontinued and Refurbished (Open Box) scooter
models offered for sale and purchased directly from Apollo Scooters for reasonable
use of the scooter against defects in material or workmanship on all original components
of the scooter, except for the scooter frame, from the date of delivery

This only applies to Legacy and Discontinued models. 

  • New - A new unit purchased from the Apollo website. Currently this includes all 2023 models. 
  • Current - An unit purchased as an OB, but the unit is still a current model that is listed on the Apollo website. Currently this includes all 2023 models. If they are resold as OBs after return, they are considered Current.
  • Legacy - A unit purchased as an OB that is from a previous year. Currently this includes 2022 models for which we are still carrying the 2023 models. For example, the City 2022 (we have the 2023 listed as New)
  • Discontinued - A unit purchased as an OB where we no longer carry the model. For example, the Apollo Ghost. 

For example: 

  • An Apollo City 2023 is sold on November 18th and returned on November 25th. This unit is categorized as a "Like New" after inspection. When someone purchases this OB, the unit will come with the standard 12 Month Limited Warranty
  • An Apollo City 2022 that is categorized as "Lightly Used" is sold on November 18th. Since this unit is a Legacy model, it will come with a reduced 3 month warranty. 
  • An Apollo Ghost that is categorized as an "Like New" is sold on November 18th. Since the Ghost is discontinued, this unit will come with a reduced 3 month warranty 



Current

Legacy

Discontinued

New

12 months

12 months

N/A 

Like New

12 months

3 months

3 months

Lightly Used

12 months

3 months

3 months

Used (Minor Cosmetic Damage) 

12 months

3 months

3 months


This 3 month warranty covers all components that are outlined in the standard 12 Month Limited Warranty.

For the full terms & conditions, you can access our General Terms & Conditions here. 

If you have any questions, please feel free to reach out to our A-Team at [email protected] or by starting a Live Chat with the on-page the Smart Assistant.

Was this article helpful?
Yes
No