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My Apollo City 2022 has a flat out of the box- what should I do?Updated a year ago

Your Apollo City/City Pro 2022 can sometimes come with a flat tire out of the box. The most likely explanation is that the tire just needs to be reseated, but we've also included a couple of troubleshooting steps below.

Option 1 : The tire not filled or was unseated during shipping (the tire moved enough that the air got out).

Option 2 : The Rim/Motor has a hairline fracture that is letting air out.

  • Steps : inflate the tire if possible and spray some soapy water to determine if that is indeed the case.
  • If that doesn't work refer to option 3.

Option 3 : The air valve could be faulty.

  • Steps : if the tire can be inflated but when you move the air valve slightly the air comes out, the air valve is most likely the issue. 
  • Please contact our support team at [email protected] or use the live chat option on our website to inquire about a replacement tire. 

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