My Apollo City 2022 has a flat out of the box- what should I do?Updated a year ago
Your Apollo City/City Pro 2022 can sometimes come with a flat tire out of the box. The most likely explanation is that the tire just needs to be reseated, but we've also included a couple of troubleshooting steps below.
Option 1 : The tire not filled or was unseated during shipping (the tire moved enough that the air got out).
- Steps : Remove any excess air and press on the top and bottom of the tire to seal it against the rim, then inflate it with an air pump (preferably electric or other higher force air pump). Please view the video on the link below: https://drive.google.com/file/d/1vYhqx-JGRDfU2fMpbN-G4hjxcEuf_h-F/view?usp=sharing
- If that doesn't work refer to option 2.
- Note : the wheel does not need to be removed for this
Option 2 : The Rim/Motor has a hairline fracture that is letting air out.
- Steps : inflate the tire if possible and spray some soapy water to determine if that is indeed the case.
- If that doesn't work refer to option 3.
Option 3 : The air valve could be faulty.
- Steps : if the tire can be inflated but when you move the air valve slightly the air comes out, the air valve is most likely the issue.
- Please contact our support team at [email protected] or use the live chat option on our website to inquire about a replacement tire.