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How can I get spare parts not listed on the website?Updated 3 months ago

We are changing our approach to providing spare parts support for our products! 

Transition to Spare Part Assemblies:

As of August 2023, we are no longer offering individual spare parts for purchase. Instead, we have shifted our focus to providing spare part assemblies. These assemblies are carefully curated groups of spare parts that are typically required together for various repair and maintenance needs. This new approach aims to simplify the process of ordering and carrying out repairs on your scooter.

Applicable Models:

This change will apply to newer models: 

- Apollo Air & Air Pro 2022/2023

- Apollo City & City Pro 2022/2023

- Apollo Phantom 2023

For our valued customers with legacy models, we understand that there may still be a need for individual spare parts! While we are moving away from supporting individual parts for legacy models, we haven't forgotten about your needs. You can still get in touch with our A-Team team by clicking "Chat with Agent" below.

They will do their best to assist you, though please note that there is no guarantee that individual parts will be available in stock or accessible.

How It Works:

If you require a spare part for your scooter, you will need to order the spare part assembly that includes all the necessary components. By offering these assemblies, we can ensure that you have all the required parts on hand to complete repairs efficiently! 

New Resource on Our Website:

To facilitate this transition and make it easier for you to identify the spare part assembly you need, we will be launching a new resource on our website. This resource will provide a simple and user-friendly interface that allows you to quickly find the appropriate spare part assembly for your scooter model.

In the Meantime:

While we work to implement the new resource on our website, we understand that finding the correct assembly might be a bit unclear. We encourage you to reach out to our A-team for assistance!

For any additional questions, feel free to reach out to our A-Team at [email protected]

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