Apollo Help Center logo
Apollo Help Center logo

All articles

Buying FAQs

Information about payment/financing, availability & pre-orders, and issues with payment.


Availability & Pre-Orders

9 articles

7 articles


Which scooter is right for me?

Choosing the right scooter these days can be overwhelming with all the available options.   A multitude of brands, models, colors, and choices can make it hard to narrow down which one is right for you.    Just like choosing a new car, you probably w

What is included with the purchase of an Apollo Scooter?

When you purchase an Apollo Scooter, you generally receive a charger, a basic multi-tool and an instructions manual included in the box with your scooter. The multi-tool includes a set of basic tools to be used for the initial set-up adjustments. It

I want to sell your scooters at my store - what should I do?

We are always looking partners to help grow the electric mobility movement in Canada and abroad. If you are interested in becoming a wholesaler for Apollo Scooters, please go to this link to complete an application and our team will get back to you

How can I get spare parts not listed on the website?

We are changing our approach to providing spare parts support for our products!. As of August 2023, we are no longer offering individual spare parts for purchase. Instead, we have shifted our focus to providing spare part assemblies. These assemblies

Can I bring my scooter on public transit (e.g. bus or train)?

This will vary from city to city, but generally yes. We have verified that public bus and train services in Vancouver, Toronto, and Montreal do allow electric scooters to be carried on board. The keyword here is "carried", not "rolled" - take the siz

How old do I need to be to ride an electric scooter?

We recommend electric scooters for individuals aged 16 and older, though this will depend on local laws and whether legal guardians are comfortable assuming responsibility for the underage individuals using electric scooters. For any additional q