Error Codes (Light, City 21', Explore, Pro 2020 & Ghost)Updated a year ago

Below you will find the list of possible error codes for the models : Light, City (2021), Explore, Pro (2020), Ghost

E-00 No Error/Normal Status

Error Code : If E-00 is reported, a glitch in the system has occured or an error code is cleared and the scooter's status is normal

Solution 1 : Turn the scooter off and on again.

Solution 2 : Reach out to our support team at [email protected] for further troubleshooting instructions.

E-06 Under-Voltage Protection

Below 30 Volts for 36V Battery / Below 39 Volts for a 48V Battery / Below 42 Volts for 52V battery / Below 48 Volts for a 60V battery.

Error Code : If E-06 is reported, check whether the battery voltage is too low.

Solution 1 : Put the scooter to charge, If the error goes away after a full charge the battery was at minimum operating capacity.

Solution 2 : If the error is reported continuously, please reach out to our support team at [email protected] for further troubleshooting instructions.

E-07 Motor Error

Error Code : If E-07 is reported, this means that there is a motor communication error.

Solution : Please reach out to our support team at [email protected] for further troubleshooting instructions.

E-08 Throttle Error

Error Code : If E-08 is reported, the throttle or it's connection could be presenting a communication fault.

Solution 1 : Check whether the throttle is connected properly and the throttle isn't out of position.

Solution 2 : Check whether the controller is connected properly, disconnect and reconnect the controller, if the error code goes away the controller connection was the issue.

Solution 3 : If the 08 Error remains after these steps, please reach out to our support team at [email protected] for further troubleshooting instructions.

E-09 Controller Error

Error Code : If E-09 is reported continuously, it is considered to be a controller error.

Solution 1 : In this case, please reach out to our support team at [email protected] for further troubleshooting instructions.

E-10 Communication Error (Communication Cable to Display)

Error Code : If E-10 is reported continuously, it is considered to be a communication cable fault.

Solution 1 : Check if the connection between the display and the communication cable is good.

Solution 2 : If your display cable it securely connected and the error remains active, please reach out to our support team at [email protected] for further troubleshooting instructions..

E-11 Communication Error (Controller to Communication Cable)

Error Code : If E-11 is reported continuously, it is considered to be a communication cable fault.

Solution 1 : Check if the connection between the controller and the communication cable is good.

Solution 2 : If the connection between your communication wire and the controller is secure and the error remains active, please reach out to our support team at [email protected] for further troubleshooting instructions.

For any additional questions or troubleshoot procedures, please do not hesitate to get in touch with our support team at [email protected]