Apollo Phantom Voluntary Safety Recall (US ONLY)Updated 5 months ago

In cooperation with the U.S. Consumer Product Safety Commission, Apollo Scooters is conducting a Voluntary Safety Recall of Phantom V1, V2, and 60V models.

How can I tell if my unit is affected by the recall? 

These electric scooters were sold from June 2021 to May 2023. 

To determine if your unit has  been affected by the recall, look on the label on the bottom of the product and check if the serial number has a date code preceding 2208. The serial number has eight numbers at the end. The date code will be the first four numbers in the eight number sequence as illustrated by the red circle below.

Why are you conducting a recall? 

There is a risk the Stem Bolt can come loose, causing the suspension and wheel assembly to separate, posing fall and injury hazards.  A replacement bolt is available to all customers with this model, at no charge. The bolt has been be shipped to all affected consumers along with a video link demonstrating how consumers can install the new bolt on their scooter at home.

We have also made our servicing partner locations available to any consumers to have the bolt replaced or tightened free of charge. If you would like to schedule a servicing appointment to have your bolt replaced, fill out our Repair Form to start the process and book your appointment. 

While it is important to know that we have had a very small number of reports of this happening, your prompt attention is required to maintain the safe operation of the product.

If your unit is affected by the recall, please follow these steps:

Step 1:  Please immediately stop using the Apollo Phantom.  

Step 2: Contact Apollo Scooters via one of the communication channels below: 

• Call toll-free at 1-833-693-3468 from 9 a.m. to 5 p.m. ET Monday through Friday.
• Start a chat with our support team using the Smart Assistant in the bottom right-and corner of this page 
• Send an email to [email protected]

Step 3:  Please provide the following information:

• Name
• Order Number
• Full address (including post code and country)
• Email address
• Phone number
• Serial number of the product

Step 4: Once we have received your information, we will send you a package with a free replacement bolt. This package will include instructions with a video link demonstrating how you can install the new bolt at home. 

Thank you for your support and cooperation, and we sincerely apologize for any inconvenience this recall may cause. If you have any further questions, don't hesitate to contact our support team. 

FAQs

How can I take advantage of the recall? 

We have proactively shipped a replacement bolt and instructions and a link to a video demonstrating how to perform the replacement to all customers. If your address has changed or you didn't receive the bolt, contact our support team and we will send you a replacement bolt to your current address. 

My Phantom appears to be operating okay. Can I continue to use it?

Even though your Phantom appears to be safe, we are asking all customers to immediately stop using the product until the original bolt has been replaced.

Can I repair the product myself? 

Yes. You may replace the bolt on your own following the instructions in our replacement video. 

I’ve already received a replacement bolt. Do I need to replace the bolt again?

If you have already received a bolt and have performed the replacement, you do not need to replace the bolt again. We recommend tightening this bolt every 500km.