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How to submit an Apollo Ship+ claimUpdated 2 years ago

Apollo Ship+ Service provides enhanced support for any issues arising from the delivery of products to customers. This includes helping expedite the process for covers lost, stolen, and damaged items. Please follow these brief instructions when submitting a claim.


Navigate to the Apollo Ship+ Claims Page: 

Canada: https://apolloscooters.ca/pages/order-claim

US: https://apolloscooters.co/pages/order-claim  


Lost Items

If the order has not arrived 7 days after the estimated delivery date, or the order has been stuck in label created for over 7 days, select this option. This option is for packages presumed to be lost by the carrier.

  1. Check Apollo Ship+ to ensure you are within the filing period
  2. Fill out the Shipping Protection Claim form with your order number and email
  3. Select the order you would like to submit the claim for
  4. You do not need to attach any photos or other evidence to your claim
  5. Your claim will be reviewed within 2-3 Business Days, add additional 3 business days if documents are requested.

Stolen Items

Select this option if your shipping tracking says delivered, but the package is missing.

  1. Check Apollo Ship+ to ensure you are within the filing period
  2. Fill out the Apollo Ship+ claim form with your order number and email
    1. USA: https://apolloscooters.co/pages/order-claim
    2. Canada: https://apolloscooters.ca/pages/order-claim
  3. Select the order you would like to submit the claim for
  4. Attach the police report PDF & number in the order issue. If your order is over $100, Apollo requires a police report when the customer’s package is marked as delivered. Without this your claim will be denied.
  5. Your claim will be reviewed within 2-3 Business Days, add additional 3 business days if documents are requested.

Please note the file size limit for uploads is 5 MBS. If you cannot compress your PDF enough, submit your claim without it and reply back to the email confirmation of the claim with your attachments.

Damaged Items

Select this option if you received a damaged or broken product.

  1. Check Apollo Ship+ to ensure the damage is covered and you are within the filing period
  2. Fill out the Apollo Ship+ claim form with your order number and email
    1. USA: https://apolloscooters.co/pages/order-claim
    2. Canada: https://apolloscooters.co/pages/order-claim
  3. Select the order you would like to submit the claim for
  4. Attach photo and/or video evidence of the damaged item in the claim. Without this your claim will be denied.
    • Max file upload size is 5mb. We recommend compressing your photo/video files before attaching to the claim with this website:  https://www.wecompress.com/en/
  5. Attach a photo of your odometer reading. To be eligible for Apollo Care Ship+, any reading higher than zero will result in the claim being denied.
    • Max file upload size is 5mb. We recommend compressing your photo file before attaching to the claim with this website:  https://www.wecompress.com/en/
  6. Your claim will be reviewed within 2-3 Business Days, add additional 3 business days if documents are requested.

Please note the file size limit for uploads is 5 MBS. If you cannot compress your photos/videos enough, submit your claim without them and reply back to the email confirmation of the claim with your attachments.

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