What does Extend extended warranty cover?Updated 3 months ago
As of April 12th, 2023 we are now offering Extend extended warranty for our electric scooters in the US.
We are working on launching an extended warranty product in Canada soon - stay tuned!
For the first 12 months after your purchase, Apollo's 12-Month Limited Warranty will continue to cover you for all manufacturing defects.
But, if you purchase Extend extended warranty with your scooter, you will also be covered for some additional items including flat tires, water damage, and accidental damage.
If you select the 2 year option, you will continue to be covered by Extend for all items included in our 12-Month Limited Warranty for an additional year.
Full outline of what is covered by Extend:
| Covered | Not Covered |
| Water damage causing mechanical or electrical failure | Water damage causing battery failure |
Accidents i.e. running into a curb, crashing into a tree | Accidents with vehicles i.e. crash with a car or scooter/bike |
| Battery failure | Battery degradation i.e. If I get less mileage with my battery, but it still works |
| Electrical or mechanical failure | Damage from rust |
| Flat tires & wheels - up to 3 repairs | Wear and tear eg. Grip handles becoming worn/less grippy |
Recurring error codes or connectivity issues with the Apollo App | |
| All components covered in Apollo's 12-Month Limited Warranty (in the 2nd year only) |
To purchase Extend, simply add the item to your cart during checkout and select a 1 year or 2 year coverage option.
Please note that Refurbished or Open Box scooters are not eligible for the extended warranty. As we transition away from our legacy models, we may not be able to guarantee stock of parts for these scooters, which could pose challenges in offering sustained support for 2+ years. Our goal is to provide a great customer experience, and having the necessary parts available is crucial for achieving that.
If you purchased a scooter within the last 90 days and would like to add Extend to your scooter, email our team and we will be happy to help!
If you purchased XCover extended warranty with your scooter before April 12th, 2023, your coverage is still valid and you can follow the same claims process as outlined here.
If you have any questions, feel free to reach out to our team at [email protected]!