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Shipping FAQs

Shipping locations, timelines, tracking, and more.


Where does Apollo ship to?

7 articles


Where do you ship from?

All our products ship from our Surrey BC and Montreal warehouses in Canada.   Transit times are generally as follows barring unexpected delays: Ontario and Quebec: 2-5 business days Northeastern USA, Maritime Canada: 2-5 business days Central Canada

How long does shipping take?

If you purchased an electric scooterIf the item you purchased is on pre-order, please refer to the shipping timeline communicated on our website to stay updated. You will receive a shipping notification once your order is fulfilled. If your item is i

My address contains a P.O. Box, can I still have my order delivered?

Unfortunately, orders cannot be shipped to a P.O. Box. Due to the size of the packages we send, orders can only be shipped to a standard residential or commercial address. If you need assistance when placing your order, feel free to reach out to our

I received a tracking number but it isn't valid/hasn't been scanned - what's going on?

When we create and print a shipping label for your order, you receive an automated email notifying you of your tracking number. When you first receive your tracking number, it may look like this:   This is completely normal! Our tracking numbers tak

My order hasn't shipped yet, can I still edit the order?

If the product you ordered is in stock, your order will be fulfilled within 1 hour of your order placement. After 1 hour, the order will be too late to cancel, or edit and will be shipped out. Please note that there is a 12-hour delay for you to rece

Where is my order? When is it shipping? Can I have an update on my order?

Our orders are usually picked, packed, and fulfilled within 24 hours, unless the product is a pre-order (usually clearly stated on the product page), or if you're currently waiting for a purchased back order. Please note that fulfilment takes place b

My order says shipped and I have a tracking number, but it says "waiting for pick-up", is this normal?

After our fulfillment team creates a shipping label and puts it on your scooter's box, it is picked up by one of our couriers and brought to a sorting facility. Due to the volume we operate with, our couriers palletize our packages while transporting

Can I change the shipping address after placing my order?

We understand that circumstances can change after placing an order, and we strive to accommodate your needs to the best of our ability. In order to ensure timely processing, we transmit order information to our fulfillment centers every morning (East

Can I pick my scooter up in-person?

We unfortunately no longer offer pick ups from our warehouses or in our pop-up stores due to different stock being in various locations. All orders are to be shipped out to you, please rest assured any purchase including a scooter is shipped out for