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Returns & Cancellations


What is Apollo's Return/Cancellation Policy?

Unexpected situations arise and you may need to cancel your order - we completely understand that. However, we ask that you do your due diligence before purchasing a scooter to minimize the likelihood of returns. We have self-service options and a cu

I want to cancel my order - how can I do it?

If you would like to cancel your order, you can submit a request here. Before submitting your cancellation request please be sure to review our full return policy here to determine what you may be eligible for.  Please note that if the product has no

I don't like my scooter - can I return it and get a refund?

Unfortunately, as it is mentioned in our return policy, we do not accept any returns of used scooters due to the depreciation in value a scooter gets once it travels (even if its one mile). Our team really does its absolute best to make this policy c

Can I exchange my scooter for another model?

If the scooter remains unused (brand new) and is within the 14 days of the date of delivery, our team will gladly help with this exchange process. All regular return fees are waived for exchanges! You will only pay the 3% payment processing fee. Spar

Scooter Repackaging - How to Repackage Your Scooter for Return/Exchange Shipping

Please note this article is for RETURN and EXCHANGE shipping only. For REPAIR shipping, refer to this article. USING THE ORIGINAL BOX. Each scooter comes in a cardboard box with styrofoam inserts, which we ask that you keep for the duration of the wa

I need to return my scooter but I don't have the original box and packaging anymore

Unfortunately, we only accept returns and exchanges with the original box and packaging. If you do not have the original packaging, your scooter will be ineligible for return, exchange, and Apollo QC+ Service. We strongly recommend that you keep the

Return/Cancellation Policy for BOGO Scooter Offers

Thank you for choosing our BOGO Scooter offer. We understand that sometimes plans change, and you may need to cancel or return your purchase. This policy outlines the process and conditions for returns or cancellations of scooters bought under our BO